Fan Survey

[Moobs]

I’ve seen a lot of posts here complaining about the game day experience yesterday. Make sure to check your emails. Looks like they sent out a survey today. 
 

 

[ColoradoEagle]

[NT80]

Here, don't call us, vent on this meaningless survey instead......

[KingDL1]

I know it is common practice in the retail world to send out surveys to head off bad comment venting on sites like yelp, google maps, travel advisor and other. Massage envy pushes that practice after almost every visit. I am not sure what is going on here but I have not seen this department be very responsive in the past. 

[Got5onIt]

I let them have it in the survey. Pulled no punches 

[Travis]

If they piss me off enough I swear I am going to write a very strongly worded letter!

[Moobs]

50 minutes ago, Got5onIt said:

I let them have it in the survey. Pulled no punches 

I told them if they really wanted to know what people thought, they could spend 1 hour on this football forum and they’d learn enough to keep them busy all year. 

[jtm0097]

They sent me one and I don’t even have season tickets anymore. 

[GRN-WHT]

They send these out every year and things have only gotten worse. It’s only paying lip service keeping the rubes thinking that they actually care. 

[97and03]

My elderly parents had to park in the dirt lot and climb across a ditch instead of being able to park in blue as my donation allows. I am f’ing pissed and wrote a hell of an email to the AD and ticket offices. 

[tmjerm]

2 hours ago, KingDL1 said:

I know it is common practice in the retail world to send out surveys to head off bad comment venting on sites like yelp, google maps, travel advisor and other. Massage envy pushes that practice after almost every visit. I am not sure what is going on here but I have not seen this department be very responsive in the past. 

Really?  I’ve seen Wren and team be extremely responsive to feedback.  

[KingDL1]

19 minutes ago, tmjerm said:

Really?  I’ve seen Wren and team be extremely responsive to feedback.  

That is good to hear! 

[Venson]

The problem with the blue lot was not lack of parking, it was the attendant. I arrived a few minutes after kick off and I saw several people turning and going to a different location after they got to the attendant. I was worried about not being able to park in blue. I get up there and ask her if there is parking and she says no, but you can check. I decided to check and there were several spots available. She just didn't have a clue what she was talking about. 

[GoMeanGreen1999]

They don’t care. They just do a survey to make you feel like they care. 

[Mean Green 93-98]

3 minutes ago, GoMeanGreen1999 said:

They don’t care. They just do a survey to make you feel like they care. 

 

So if they care if you feel like they care, do they actually care?

 

 

[UNT 90 Grad]

I remembered something I forgot to put in the survey.  Did anyone else notice that the Green Brigade didn’t march and play as the players did their walk from the busses?  It may have been because every percussionist had stands in their hands.  Really?   I guess the new heat resistant band uniforms are still not temperature controlled enough and now the drummers can’t hold onto their instruments in the bleachers… to the point they sacrifice the pre-game experience.   

Edited September 7, 2022 by UNT 90 Grad

[DeepGreen]

Can one of you "marketing gurus" create a survey here on GMG?  Let's have our own survey.

[southsideguy]

Has anyone heard anything back on your feedback or do we get "your call is very important to us, please stay on the line for the next customer service agent"?

[NorthTexasSportsNetwork]

I got a message from Jared Mosely

[texmusic]

This is the way it’s done….

[Withers940]

I too left a glowing review….not really, more like a negativity filled response. 

One of my comments on here about my displeasures was screen shotted and posted by TheUNT6 for the world to see. Double wammy 

[DentonLurker]

Chris Del Conte has been very active on Twitter responding to issues Texas fans have brought up since their game too. It seems like a pretty simple way to respond to fan feedback. I think a lot of athletics departments are quick to engage with fans on social media in good/fun times but a lot of them disappear when things aren’t great.

[SteaminWillieBeamin]

34 minutes ago, Withers940 said:

One of my comments on here about my displeasures was screen shotted and posted by TheUNT6 for the world to see.

That's odd behavior. Feels unstable.

[Jonnyeagle]

On 9/5/2022 at 2:27 PM, DeepGreen said:

Can one of you "marketing gurus" create a survey here on GMG?  Let's have our own survey.

I agree 

[NT80]

Issues for unusual crowds are bound to happen.  But this crowd was known and expected by the Athletic Department.  25,000 for an SMU game when both teams are undefeated was probably on the low side for attendance and should have been easily handled.  No excuses.