Left on hold with UNT ticket office

[UNT90]

So, I called the ticket office today at 9:05AM to take care of some business. The automated phone system put me on hold and told me "all lines were busy." On hold is where I stayed for 20 minutes before hanging up and calling back, only to get the same automated message that all lines are busy. I didn't bother holding for another 20 minutes. 

And, no, I don't believe there is a huge rush for season tickets. 

With Hank in charge, nothing has changed. You literally can't give them your money. 

Who does business like this? 

 

[MeanGreenMailbox aka TFLF]

Buy them at the gate, then you'll have nothing to complain about.

[Marty]

Bring that up at the meeting tonight.

[NTAlum09]

14 minutes ago, UNT90 said:

So, I called the ticket office today at 9:05AM to take care of some business. The automated phone system put me on hold and told me "all lines were busy." On hold is where I stayed for 20 minutes before hanging up and calling back, only to get the same automated message that all lines are busy. I didn't bother holding for another 20 minutes. 

And, no, I don't believe there is a huge rush for season tickets. 

With Hank in charge, nothing has changed. You literally can't give them your money. 

Who does business like this? 

 

Let's see - Summertime at a University = down time

Edited June 27, 2016 by NTAlum09

[ColoradoEagle]

7 minutes ago, NTAlum09 said:

Let's see - Summertime at a University = down time

This is the last week where you can renew season tickets and get the nice printed tickets instead of the cookie cutter ones you get at the gate. 

[oldguystudent]

15 minutes ago, MeanGreenMailbox said:

Buy them at the gate, then you'll have nothing to complain about.

Have you ever tried doing that?  I haven't at football, but at basketball, I find it easier and more pleasant to exchange HUD settlement statements with my ex-wife.

[Quoner]

12 minutes ago, NTAlum09 said:

Let's see - Summertime at a University = down time

Then put a message up announcing new hours on the website and answering service. Takes about 10 minutes max (assuming someone proofreads.)

[Mean Green 93-98]

The UNT ticket office is AWFUL, at the gate or on the phone.  There needs to be a serious housecleaning there.

[NTAlum09]

1 minute ago, Mean Green 93-98 said:

The UNT ticket office is AWFUL, at the gate or on the phone.  There needs to be a serious housecleaning there.

Are these college kids who work at the ticket office? I'm curious to know

[Aldo]

If anyone wants the ticket sales job here you go:

https://jobs.unt.edu/applicants/jsp/shared/frameset/Frameset.jsp?time=1467039924884 

(Now that's not making an excuse for them, someone should be answering the phones)

[UNT90]

33 minutes ago, MeanGreenMailbox said:

Buy them at the gate, then you'll have nothing to complain about.

Ok TFLF, or whatever screen name you have switched to today.

34 minutes ago, Marty said:

Bring that up at the meeting tonight.

You better believe it.

[TreeFiddy]

Did you use your GMG name when calling?

[VideoEagle]

Yes, please bring this up at the meeting tonight. While the website is available, there are often times you need to ask a question before completing payment of the tickets. 9:05 is during the office hours listed. This is the week to expect more renewals so literally EVERYONE in the athletic office should be helping answer the phones. If nothing else, they can get a name and number and call back. Most people are fine with the a call back. 

[UNT90]

Just now, VideoEagle said:

Yes, please bring this up at the meeting tonight. While the website is available, there are often times you need to ask a question before completing payment of the tickets. 9:05 is during the office hours listed. This is the week to expect more renewals so literally EVERYONE in the athletic office should be helping answer the phones. If nothing else, they can get a name and number and call back. Most people are fine with the a call back. 

Just tried again, same "all lines are busy, your call will be answered when rep available" message.

UNBELIEVABLE.

[Aldo]

11 minutes ago, UNT90 said:

Just tried again, same "all lines are busy, your call will be answered when rep available" message.

UNBELIEVABLE.

hey @UNT90did you try 800-UNT-2366

[untcampbell]

940-565-2527

Worked for me. Human with a kind and professional demeanor answered. No recording. 

GMG

Edited June 27, 2016 by untcampbell

[UNT Five&Dime]

Caller ID's a bitch

[greenjoe]

The NT Athletic Department must be a very busy place.  Whenever I call, whoever I'm calling is always in a meeting.  I guess scheduling Houston Baptist and Buthune-Cookman takes a lot of time.

[MeanGreen_MBA]

Just called the Tkt office to renew....answered on the 2nd ring, transferred me to the guy (Mike) handling my account, and purchased my tkts, paid MGC, and moved parking spaces in 5 minutes.....  Brutal!!!!!

[UNT90]

8 minutes ago, untcampbell said:

940-565-2527

Worked for me.

GMG

Only because I finally got a back line number and brought it to their attention. 

I used the main number anyone would use if they googled UNT ticket office. 940-565-2527. That's what I did. So if someone were to call to buy tickets from 9AM to 10:30AM this morning, they would have been left on hold indefinitely.

[MeanGreen_MBA]

8 minutes ago, UNT90 said:

Only because I finally got a back line number and brought it to their attention. 

I used the main number anyone would use if they googled UNT ticket office. 940-565-2527. That's what I did. So if someone were to call to buy tickets from 9AM to 10:30AM this morning, they would have been left on hold indefinitely.

I agree the tkt office needs help (just threw up a little from agreeing with 90).  We should bring this up tonight....professionally

[UNT90]

40 minutes ago, Aldo said:

hey @UNT90did you try 800-UNT-2366

This is the line I finally got an answer on. Again, not the number listed online. 

Its like you have to know the secret code to buy UNT tickets.

Edited June 27, 2016 by UNT90

[Aldo]

Just now, UNT90 said:

This is the line I finally got a answer on. Again, not the number listed online. 

Its like you have to know the secret code to buy UNT tickets.

I had to ask on the twitter. Hopefully it's fixed.

[UNT90]

2 minutes ago, Aldo said:

I had to ask on the twitter. Hopefully it's fixed.

Yep. It's obviously fixed if other members of this board finally got through. 

[Travis Scott]

Funny, I called to renew my tickets and they picked up on the first ring.  It was a very polite and professional transaction.