I ordered 2 tickets by phone two weeks ago (12/16). The ticket agent offered a parking pass for $20, which sounded like a good idea to me - remove a variable. The pass is supposedly for Lot 12C by the way, so it is pretty close. I was told it would be mailed to me, so everything should be easy.
By last Friday I was getting concerned that they had not arrived (some neighbors were reporting mail tampering), so I called back and was told there was a delay in mailing out the tickets (apparently they were not mailed until 12/24), and that I should not worry about it unless I did not get them by Saturday.
Now that it's Monday and my tickets have not arrived, I called back and was told that the North Texas mail office shut down without telling the ticket office and that I need to either pick them up at the Omni Hotel in Dallas or at the Will Call (Gate J). Apparently I could have chosen to have them sent by FedEx for $10, but I do not remember being told that a few weeks ago.
Getting to downtown tonight or tomorrow to pick them up would be difficult for me. I would rather have my tickets now, but the will call would be fine if not for my parking pass. I asked if I could just go to a cash lot and get refunded the cost of the parking pass, but they said the only thing I could do is go out to the street and sell it...
I'm quite disappointed in the ticket office - why did they not at least tell me they would not be mailing it out after all? Why even give me the option to pick up my parking pass after I am already there? I suppose that should teach me not to pay for parking in advance...